Detailed Career Description

Role Objective

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals.

Key Responsibilities

• Prepare for the arrival of the customer
• Taking care of customer at initial consultation upon arrival
• Ensure accurate Warranty and Motor plan details on system
• Update Dealer Management System, track all vehicles and update control systems
• Liaise with customers on regular basis throughout service
• Ensure accurate invoice payments
• Vehicle hand over
• Customer follow – up and reminders

The incumbent should display a “passion for dealing with people” and should continuously strive to promote a professional business image. The incumbent must assist fellow employees wherever possible and promote the services and products that the business has to offer. The incumbent should offer the Customer an overall service experience which exceeds his/her expectations.

Minimum Requirements

• Minimum 2 years’ Service Advisor experience in an Automotive Dealership
• Computer literate (Office Suite)
• Driver’s license, own transport
• Completed Certificated Service Advisor Training would be advantageous

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.

Interested candidates who wish to apply, are requested to include a covering letter in which you motivate your suitability for the role.

Only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, you can assume that your application was not successful.