Detailed Career Description

Junior Service Advisor - BMW Motorrad Stellenbosch

Role Objective:

The Junior Service Advisor acts as the primary liaison between customers and the service department, facilitating motorcycle maintenance and repairs by greeting clients, scheduling appointments, writing up repair orders, and explaining repairs. The position has to ensure high customer satisfaction, assisting technicians with workflow, and promoting services, typically requiring strong customer service skills and basic automotive knowledge.

Key Responsibilities:

• Customer Service: Greeting customers, addressing inquiries, and resolving issues promptly.
• Administrative Tasks: Creating and maintaining accurate repair orders, service records, and cost estimates.
• Communication: Acting as the link between customers and technicians, informing customers of vehicle status, and explaining technical repairs.
• Service Coordination: Scheduling service appointments and managing the flow of vehicles to technicians.
• Sales & Promotion: Promoting service products, accessories, and maintenance programs.
• Quality Control: Verifying completed work orders and performing follow-up checks to ensure client satisfaction.

Essential Requirements: 

• Experience: Previous experience in customer service, retail, or a contact centre (minimum 1 Year).
• Computer Skills: Basic working knowledge of Excel, Word and Emails
• Skills: Strong interpersonal, communication, and organizational skills. Must be fully bilingual in English and Afrikaans
• Knowledge: Basic understanding of automotive mechanics or terminology would be  beneficial.
• Education: Minimum Grade 12 Certificate; further education in business or marketing is a plus.

A competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions.

Interested candidates who wish to apply, are requested to include a covering letter in which you motivate your suitability for the role.

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We celebrate diversity and are committed to creating an environment where all team members can thrive.

Only shortlisted candidates will be contacted.