Detailed Career Description

Selfords Panelbeaters - Client Liasson Officer

Role Objective: 

The Client Liaison Officer role serves as the primary point of contact for clients, facilitating communication between them and the panel beating team. This role is vital for ensuring customer satisfaction, managing client expectations, and providing a seamless experience throughout the repair process. The Client Liaison will also contribute to maintaining the company's reputation for high-quality service and support

Main Responsibilities: 

Client Communication:

• Serve as the main contact for clients from initial inquiry to project completion.
• Communicate effectively with clients to understand their needs and expectations.
• Provide updates on the status of repairs and estimated completion times.

Customer Service:

• Address client concerns and questions promptly, ensuring a positive experience.
• Handle any complaints in a professional manner and work towards resolution.
• Gather client feedback to improve services and processes.

Collaboration with Technicians:

• Work closely with panel beaters and technicians to understand job specifics and timelines.
• Relay pertinent information between clients and the technical team to ensure clarity on repairs.

Estimates and Quotations:

• Assist clients in understanding the cost and details of the repair process.

Administrative Duties:

• Maintain accurate records of client interactions, repairs, and invoices.
• Coordinate with insurance companies when necessary to facilitate claims.

Quality Assurance:

• Ensure that the final work meets the quality standards set by the company and satisfies client expectations.

Essential Requirements: 

• Grade 12 Tertiary Certificate
• Minimum 2 Years previous experience in customer service or client relations, preferably in the automotive or panelbeating industry.
• Familiarity with automotive terminology and repair processes would be a significant advantage.
• Own transport essential

To Perform this Role successfully, you must possess the following knowledge, competencies, skills, traits, behaviours: 

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills and a customer-oriented mindset
• Strong, confident and outgoing personality
• Emotional Intelligence

Candidates who meet the requirements are invited to submit their CV's for review. Please ensure the following is included in the CV:

• Mobile Number
• Email Address
• SA ID Number
• Residential Area

Only shortlisted candidates will be contacted. Should you not have heard from us after 3 weeks of your application, you can accept that your application was not successful